Terms and Conditions

Last Updated: November 25, 2024

Introduction

Welcome to Plavo LLC (“Company,” “we,” or “us”). By using our legal CRM and Advanced Argumentation Software PlavoPro (“Service”), you agree to these Terms and Conditions. Please read them carefully before accessing or using our Service.

Services Provided

We provide a cloud-based legal CRM platform that facilitates:

• Document organization
• Financial management
• Case tracking

The Service is available to law firms, solo practitioners, and other legal professionals.

Client Responsibilities

Clients are responsible for:

• Ensuring the accuracy and legality of the data uploaded to the platform.
• Adhering to applicable data protection laws when using the platform.
• Managing user credentials to prevent unauthorized access.

Data Handling

• Data Ownership: Clients retain ownership of all data they upload to the platform.
• Data Storage and Deletion: We retain data for the duration of the contract and up to 30 days after termination. Upon request, we will delete data within this timeframe.

Compliance

Our Service complies with:

• HIPAA for handling Protected Health Information (PHI).
• FIPA (Florida Information Protection Act) for securing personal data.

Detailed Security Protocols

Plavo LLC employs robust security measures, including:

• AES-256 encryption standards.
• Secure access controls.
• Regular system audits to protect client data.

Subprocessors

We utilize trusted subprocessors, including:

• AWS, DigitalOcean for hosting.
• Stripe for payment processing.

By using our Service, you consent to the involvement of these subprocessors.

Liabilities and Indemnification

• Our Liability: We are not liable for data misuse or breaches caused by client actions or negligence.
• Client Indemnification: Clients agree to indemnify us against claims arising from their misuse of the Service.

Breach Notification

In the event of a data breach, we will notify affected clients within 30 days via email and platform notifications.

Limitation of Liability

To the fullest extent permitted by law, Plavo LLC shall not be liable for:

• Indirect, incidental, special, or consequential damages arising from the use of its services.
• Loss of data, profits, or business opportunities.

Our liability is limited to the amount paid by the client for services in the 12 months preceding the claim.

Force Majeure

Plavo LLC is not responsible for delays or failures due to causes beyond our reasonable control, including:

• Acts of God.
• Labor disputes.
• Government actions.
• Internet or telecommunications failures.

Future Features

If additional features or services are introduced (e.g., a client portal or advanced integrations), these Terms and Conditions will be updated to reflect any changes in data-sharing responsibilities or client obligations.

Termination

Upon termination of the Service, all client data will be deleted from our servers within 30 days.

Governing Law

These terms are governed by the laws of the State of Florida.

Modifications

We reserve the right to update these Terms and Conditions. Continued use of the Service constitutes acceptance of changes.